To increase collaboration and operational felxibility, the WORKERBASE support call app allows adhoc creation of support calls. Workers on the shopfloor can initiate support calls at anytime by using the app on their smartwatch. The support requests will be routed to pre-defined users or user groups who will then provide assisstance. This may include technical support, medical help or any other assistance which is requested. All activities will be stored in the WORKEBASE workflow management system and can be analysed later on, e.g. it is possible to generate reports on how long reaction times in case of support requests really are. This increases transparency about shop floor operations.
The WORKERBASE support call app offers real-time alerting functions to increase communication and collaboration at the shop floor. The entire business logic of the support call app can be customised to meet individual needs, e.g. user groups, support call messages or error codes can be modified with a web browser. The setup and customisation of the support call app is done in minutes, it’s only clicks in a web browser instead of writing software code.
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