The Workerbase solution provides mobile alarm management functions for rapid alarm routing, flexible configuration of alarm scenarios and tracking the progress of all activated alarms in real time thus improving operating conditions.
When an incident or abnormal situation occurs, the WORKERBASE smartwatch is the primary notification and alerting device. The WORKERBASE alarm app directly sends alerts to the smartwatch of a user, e.g. service technicians. Alerts can be accepted via the app on the smartwatch or delegated to available co-workers. This allows users to respond instantly to incidents, emergencies and abnormal situations. In turn, this drastically improves the alarm management performance by reducing operator response times.
The system can be configured to accept alarms from different sources. This includes machine alarms through e.g. Siemens Simatic S7-1500, OPC UA or REST and notifications from existing line-of-business applications like SAP. The most straightforward way to set up a mobile alarm management system is to get alerts on the smartwatch through email. Emails from any kind of system can be accepted and will be routed to the respective user or group of users.
Please provide your name and email to access our video tutorial: How to create a custom email notification workflow for mobile alarm management.
The tutorial introduces an easy an straightforward approach to send notifications from email to the smartwatch.
Most factories are equipped with a range of systems to monitor manufacturing operation. In case of failures or abnormal situations, a large number of error messages and data about exceeding threshold values is usually sent, e.g. in case of unplanned machine downtimes, malfunctioning tools, or if temperatures in server rooms exceed a critical value. In such cases, quick troubleshooting is needed.
In many factories, alerts from different systems are sent across different channels ranging from stationary panels, to email, SMS and smartphone apps. For operators, it becomes increasingly challenging to work with different systems. Multiple channels need to be overseen, directly impacting the efficiency of maintenance and service delivery.
The WORKERBASE solution helps you to overcome the challenges related to alarm management and alerting users. WORKERBASE provides an efficient mobile alarm management system using smartwatches. Alerts are directly sent to the smartwatch of the operator or service technician with the WORKERBASE alarm app.
Start easy with a lightweight approach and send emails directly to the smartwatch. If needed, existing line-of-business applications can be integrated via REST interfaces or OPC UA.
ISA-18.2 defines an alarm as “An audible and/or visible means of indicating to the operator an equipment malfunction, process deviation, or abnormal condition requiring a response.” Thus, an alarm is more than a message or an event, because it is indicating a condition demanding quick corrective action.
Hence it is important to reduce alarm floods and to provide the operator with related information such as priority, root cause, and a standard response procedure. By sending this information to the smartwatch, the operator can efficiently react to the alarm. By only sending relevant alarms, prioritising them and by attaching necessary related information, operators are empowered to response accordingly and not to delay response, or even ignore the alarm.