Digital transformation requires empowered people
Traditional, top-down hierarchies are a thing of the past. To move fast, organizations need to implement an agile setup that enables employees to solve problems when they occur. It is crucial to share information with all relevant stakeholders and foster employee participation.
WORKERBASE provides a software-platform that empowers front-line workers. The key concepts include:
Employee skills: With WORKERBASE, all value adding activities which include human work are broken down into individual tasks for the human worker. The tasks are automatically assigned to in real-time to employees based on the given context and the skills of the employees. With that, you only assign work to people who actually can perform the tasks and who are available at this point of time. This ensures that work gets done in a proper and timely fashion. In addition, the WORKERBASE software provides on-the-job training routines to upskill people. If the systems encounters process inefficiencies, e.g. because skills are not available or evenly distributed among your workforce, it automatically proposes relevant trainings. All trainings can be taken place in different formats, e.g. coaching sessions, online videos or step-by-step instructions on mobile devices to upskill employees while working. The WORKERBASE system is fully configurable and can adapt to your individual needs.
Accountability: Agile manufacturing processes require accountability. The WORKERBASE system enables employees to take over ownership and drive improvements. All tasks are assigned to individual employees. The system allows to give feedback and submit improvement proposals in an easy-to-use way. This improves the information flow between cross-functional teams and enables rapid iterations to solve issues. For example, machine operators can directly send feedback in case of machine problems to the engineering department.
Transparency: The WORKERBASE system allows to collect process data from all human-driven workflows. This removes process black boxes, increases visibility and process transparency. To meet data privacy regulations, all individual data can be anonymized. The WORKERBASE system is fully GDPR compliant and can be configured to restrict individual performance benchmarks. However, the WORKERBASE system is built in a way that individual workers can access their individual performance data. With their personal WORKER APP, individual employees can get access to their personal data to review work activities, assess training levels and create an individual development plan.