Support Calls
It takes just seconds to instantly route a request to the right person with our Support Call App regardless of their department and location and without walking the factory floor.
Eliminate dead phone calls and chasing after people.
Solution
Why use the Support Calls App?
How our Support Calls App streamlines your manufacturing operations
Existing Processes
- Time consuming method of seeking help (e.g. via phone or leaving the workplace)
- Miscommunication or delays in getting the support needed (e.g. two people running for the same problem)
- Workers may not know whom to ask or might not have quick access to the right expert
With Workerbase
- Help request is automatically routed to the right person
- Automatic task coordination ensures only the most suitable expert is assigned
- Task is automatically routed to the right expert based on skills, location and availability
Configure your support structure
Easily define types of help requests you want to provide to your frontline workers. Workers can later select from a short list for fast and convenient access.
Optionally add additional information to inform the expert of the situation.
Define how tasks get assigned
Decide how a support request should be handled.
Who gets notified, when, and for what reasons. You can define various criteria such as nature of the request, priority and location.
Automate delegation and escalation
Tasks will automatically be routed to the right people. If issues are not resolved in time or workers are unable to perform the tasks assigned to them, these tasks can be escalated and delegated.
Launch the application within one day
Setup of the application takes less than an hour.
When you activate the app for your frontline workers, your factory immediately starts resolving support requests in no time.
Support Calls have a significant impact on your operations
