Support Calls
Need help from logistics, quality, maintenance, assembly, machine operations or supervisors?
It takes just seconds to instantly route a request to the right person with our Support Call App regardless of their department and location and without walking the factory floor.
Eliminate dead phone calls and chasing after people.
It takes just seconds to instantly route a request to the right person with our Support Call App regardless of their department and location and without walking the factory floor.
Eliminate dead phone calls and chasing after people.
Support Calls have a significant impact on your operations
Increased Throughput
Resolve issues faster to keep machines running and production flowing—less downtime means more output per shift.
Improved Cycle Time
Speed up support response and resolution steps—shorter wait times lead to smoother, faster operations on the line.
Increased Worker Satisfaction
Give operators direct access to support and clear next steps—less frustration, more confidence on the shop floor.
Why use the Support Calls App?
How our Support Calls App streamlines your manufacturing operations
Existing Processes
- Time consuming method of seeking help (e.g. via phone or leaving the workplace)
- Miscommunication or delays in getting the support needed (e.g. two people running for the same problem)
- Workers may not know whom to ask or might not have quick access to the right expert
With Workerbase
- Help request is automatically routed to the right person
- Automatic task coordination ensures only the most suitable expert is assigned
- Task is automatically routed to the right expert based on skills, location and availability
Easy steps to implement Support Calls App
Discover Why Industry Leaders Use Workerbase
We’d love to walk you through how our platform can solve your specific manufacturing and production challenges and deliver measurable results.
We’d also be happy to share more insights on how our platform tackles challenges such as:
- Information access and task related support for frontline workers
- Inflexible and siloed IT infrastructure, such as existing MES or ERPs
- Achieving data maturity from your entire manufacturing ecosystem
The world’s most innovative companies use Workerbase
